Apple may also require additional qualifying information prior to accepting or processing any order. The way your refund is processed depends on your original payment method: Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations. In that event, we invite you to review the following terms related to returning a product.
You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.
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Skip to main content. If a product or service you buy fails to meet a consumer guarantee , you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.
For a major problem with a service , you can choose to receive compensation for the drop in value below the price paid, or a refund. If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:. Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:. The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.
Please also note that we only remit refunds domestically and cannot remit refunds outside of Australia. In addition, please note the following: Products can be returned only in the country or region in which they were originally purchased. Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, the following products are not eligible for return: In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card equal to the purchase price of the gift, including tax and any other fees.
Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.
As an exception, you may return Apple- branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased. Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. Returning your iPhone, iPad or Watch may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.
Please contact your wireless service provider for more information. Additional Apple Product Terms The purchase and use of Apple Products are subject to terms and conditions found at http: Making unauthorised modifications to the software on an iPhone violates the iPhone software license agreement.
Should you be unable to use your iPhone due to an unauthorised software modification, its repair will not be covered under the warranty. This will not affect any rights to which you may otherwise be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change.
Please note that this excludes limited-time price reductions, such as those that occur during special sales events.
Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
Prices shown are in Australian dollars. Apple may also require additional qualifying information prior to accepting or processing any order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount.
We will, however, work with you to ensure a smooth delivery. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item s purchased. A government-issued photo ID and order number will be required for pickup.
Apple will notify you when your order is ready and the date by which you need to pick up your items. Pickup Contact If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party.
The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item s have been picked up. Consumers Only The Apple Store sells and ships products to end-user customers only and, to the extent permitted by applicable law, we reserve the right to refuse or cancel your order if we suspect you are purchasing for resale.
We do not ship to freight forwarders. Apple reserves the right to change quantities available for purchase at any time, even after you place an order.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor. Yes, you can take it back. A handy guide to Australian return laws and refund policies, for dedicated in store and online shoppers. When you can get a refund. Refunds aren’t always an automatic right. Businesses don’t have to give you a refund if you: change your mind ; buy the wrong size ; buy the wrong colour. Some businesses still do offer refunds in these situations. This is their choice and not a legal requirement.